Privacy Policy

1. Introduction

Bayside European Motor Group is committed to respecting and protecting the privacy of individuals who deal with us, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, hold, use and disclose personal information. We are committed to safeguarding the personal information we hold about you.

2. The Personal Information We Collect

In the course of dealing with you, we may collect personal information including:

Name
Residential or postal address
Date of birth
Telephone number(s)
Email address
Driver’s licence number
Vehicle and purchase details
Finance and insurance information (where applicable)

We only collect personal information that is reasonably necessary for our business functions and activities.

3. How We Collect and Hold Personal Information

Collection

We generally collect personal information directly from you when you:

Enquire about or purchase a vehicle
Request parts, servicing or repairs
Apply for finance or insurance
Contact us via phone, email, website or in person

We may also collect personal information from third parties, such as finance providers, insurers, credit agencies or manufacturers, where this is required to provide services to you.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information is:

Stored in secure electronic systems and/or secure physical locations
Accessible only by authorised personnel
Protected through internal policies and security safeguards

When personal information is no longer required, we take reasonable steps to de-identify or securely destroy it.

4. How We Use and Disclose Personal Information

We collect and use personal information for purposes including:

Responding to enquiries about purchasing vehicles, parts, servicing, repairs, finance or insurance
Processing transactions and providing related services
Arranging vehicle registration, finance or insurance
Contacting you regarding recalls, warranty matters or safety programs
Providing information about products, services or promotional offers
Maintaining accounting, administrative and legal records
Supplying relevant details to vehicle manufacturers for warranty, compliance or customer satisfaction purposes
Other purposes directly related to your dealings with us

We may disclose personal information to third parties where necessary to provide services, including finance providers, insurers, manufacturers, registration authorities and professional advisers.

We do not sell personal information to third parties.

5. Access and Correction of Personal Information

You may request access to the personal information we hold about you.

If you believe that any personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, you may request that we correct it.

Requests for access or correction can be made by contacting our dealership directly. We will respond to your request within a reasonable period.

6. Privacy Complaints

If you have a complaint about how we handle your personal information, you may contact us in writing.

We will investigate your complaint and respond within 30 days with our findings and any proposed resolution.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

7. Overseas Disclosure

We may disclose personal information (including credit information where applicable) to overseas recipients in order to provide products or services or for administrative and management purposes.

Our business is affiliated with vehicle manufacturers and related entities that may be located overseas. As a result, some personal information may be disclosed to countries where manufacturers or parent companies operate, including but not limited to Japan and Germany.

We will only disclose personal information overseas where:

It is necessary to complete a transaction you have entered into;
You have provided consent;
We reasonably believe the recipient is subject to laws substantially similar to the Australian Privacy Principles; or
The disclosure is otherwise permitted by law.

8. Changes to This Policy

This Privacy Policy may be updated from time to time at our discretion. The most current version will be available upon request or published on our website.

9. Contact Details

Bayside European Motor Group 1285 Nepean Highway Cheltenham VIC 3192 (03) 9239 6888

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies when visiting those websites.